Your feedback is a critical element to our Quality Control Program, allowing the recognition of exceptional service, and the implementation of policies and/or procedures to improve in areas of weakness. Please take a few minutes to share your experience with Bailey & Bailey's Moving Ltd. Weekly "Quality of Service" reviews by the highest level of Management ensures the timely adoption of corrective measures and/or the distribution of congratulations for a job well done.

Move Management Services

Help us evaluate our Consultation process, including:

Initial Company Contact
Survey and Relocation Consultation
Communication and Information Distribution
Post move assistance

Origin Services

Help us evaluate our Origin Services, including:

Professional Packing Service
Extra Services setup (appliance disconnects, crating,...etc)
Loading of Shipment

Transportation Services

Help us evaluate our Household Goods Transportation Service:

Timely Commencement/Completion of Services
Shipment Tracking
Notice of Services

Destination Services

Help us evaluate our Destination Services including:

Unloading of Shipment
Professional Unpacking Services
Extra Services setup (appliance connects, uncrating...etc)

Overall Experience

Customer Service, Keeping every Promise, Competitive Pricing and Exceptional Quality are the foundation of Bailey & Bailey's growing position in the Relocation Services industry. Help us gauge our overall progress in our goal of "Exceeding Customer Expectations":

Overall Satisfaction with Timeliness of all Phases
Overall Satisfaction with the Courtesy, Professionalism and Responsiveness displayed by all company representatives
Handling of Claims and/or Loss
Likelyhood of Repeat Business or Recommendation

"YOU WILL REMEMBER THE QUALITY LONG AFTER...". Help us live up to our Corporate Adage. Now that you are a member of Bailey & Bailey's "Extended Family", you are in an ideal position to offer both accolades as well as constructive criticism. Your input helps the Family in its quest for continual improvement.

Customer Satisfaction Survey

Our Aim is to be the Best!

Name (First, Last)
Relocation Service Date
Registration Number
Relocation Type
Source of Introduction
Relocation Coordinator
Consultant Professionalism - appearance and manner
Consultant Knowledge - across range of services/protection plans
Estimate - produced in a timely and accurate fashion
Packers - appearance, care, courtesy and attitude
Packers - quality, labeling and organization
Packers - timely commencement and completion within timeframe
Loaders - appearance, care, courtesy and attitude
Load - timely commencement and completion within timeframe
Shipment Tracking - information made available when requested
Notices - schedule of services/service changes communicated
Unload - timely commencement and completion within timeframe
Unloaders - appearance, care, courtesy and attitude
Unpackers - appearance, care, courtesy and attitude
Unpackers - timely commencement and completion within timeframe
Unpack - cartons removed from site (as required)
Overall Satisfaction - timeliness
Overall Satisfaction - courtesy, professionalism and responsiveness
Would you use our services again, or recommend us?
Did you experience any loss and/or damages during your move
If a claim has been filed, is it being handled in a timely fashion
Please use this space for additional comments and/or concerns

"Bailey & Bailey's Moving is truely a class act".

My sincerest thanks to every staff member at B & B's who made this last move the smoothest I have ever experienced. The care and professionalism displayed at all times definitely reduced our 'stress' levels. Keep up the great work!

J. Ratcliff